Gamble Responsibly

Company commitment

YouGMedia B.V. is committed to promoting responsible gaming and to supporting players in making informed decisions about their gambling activity. Gambling is intended solely as a form of entertainment for adults and must never be regarded as a means of earning income or resolving financial difficulties. Access to gambling services is strictly limited to persons who have reached the legal age required in their jurisdiction. We encourage all visitors to gamble only within their means and to remain mindful of the time and money they spend.

Problem signs

Recognising the early signs of problematic gambling behaviour is an important step toward maintaining control. The following are common indicators that gambling may be becoming a concern:

Spending more time or money on gambling than originally intended
Borrowing money or selling possessions to fund gambling activity
Neglecting work, studies, family or personal responsibilities because of gambling
Feeling restless, anxious or irritable when attempting to cut down or stop
Chasing losses by continuing to gamble in an attempt to win back money already lost
Lying to family or friends about the extent of one's gambling

Self-ban options

Players who feel they need a break from gambling can make use of voluntary self-exclusion. This allows a player to be barred from gambling activity for a fixed period, such as a number of months, or on an indefinite basis, depending on the option chosen. Self-exclusion requests are generally binding and cannot be reversed before the selected period has ended, even at the player's own request. In addition to exclusion arranged directly with a licensed gambling provider, players may also register with national self-exclusion schemes that cover multiple operators at once, offering a broader and more comprehensive way to step away from gambling.

Control options

Licensed casinos are generally required to provide a range of tools that allow players to stay in control of their gambling activity. These typically include:

Deposit limits, restricting the amount of money that can be added to an account within a given day, week or month
Loss limits, capping the amount a player may lose over a set period
Time limits, restricting the total duration of gambling sessions
Session limits, allowing players to set a maximum length for a single period of play
Reality checks, which display regular reminders showing how long a player has been active and, where available, how much has been spent

These settings can usually be adjusted at any time, though reductions typically take effect immediately while increases may be subject to a short waiting period.

Support resources

Anyone who feels that gambling has become a problem, whether for themselves or someone close to them, is encouraged to seek help without delay. Provincial helplines such as ConnexOntario (1-866-531-2600) offer free, confidential support and can provide guidance on further assistance available in your area. Anonymous self-help groups, where individuals affected by gambling can share experiences and support one another, are also available in many communities and can be a valuable source of ongoing help.

Reach out

Responsible gaming inquiries: [email protected]